When you place an order with us, you'll have the option to select your preferred appointment date and time. We do our best to honour this request - however, please note that appointments are dependent on engineer availability and are therefore not guaranteed. You'll receive an email/text confirming when you've been booked in for.

Appointments take place either in the morning between 8am - 12pm, or in the afternoon between 12pm - 4pm. The engineer will arrive at your property within the booked slot. Unfortunately, it's not possible for us to provide an exact time.