Pine Media

Contact Pine Media for PPPoE credentials

PPPoE credentials are not the same as your WiFI login credentials

- PPPoE credentials are not the same as your WiFI login credentials

Entering the wrong credentials to set up PPPoE can result in disabling your network. If this happens, please try again after <a href="https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-" target="_blank" rel="nofollow noopener noreferrer">hard resetting</a> your gateway eero or contact Pine Media support

The PPPoE Credentials must be provided by Pine Media in advance of setting up your eero Network 

1. Entering the wrong credentials to set up PPPoE can result in disabling your network. If this happens, please try again after <a href="https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-" target="_blank" rel="nofollow noopener noreferrer">hard resetting</a> your gateway eero or contact Pine Media support
2. The PPPoE Credentials must be provided by Pine Media in advance of setting up your eero Network

PPPoE is supported from eeroOS v6.6.1 and eero App version 6.13.0 and later. eero Pro 6, eero 6, eero Pro 6E, and eero 6+ support PPPoE.

Here are instructions for configuring PPPoE on an existing network:

Select the Settings tab &gt; Network settings

Tap on WAN Type, then choose PPPoE

Enter your PPPoE username and password, tap Save, and tap Apply.

Once the PPPoE credentials are applied, you can then connect your eero directly to your modem using an Ethernet cable. It will lose Internet connectivity and should come back online within 1-2 minutes.

- Open the eero app
- Select the Settings tab &gt; Network settings
- Tap ISP Settings
- Tap on WAN Type, then choose PPPoE
- Enter your PPPoE username and password, tap Save, and tap Apply.
- Once the PPPoE credentials are applied, you can then connect your eero directly to your modem using an Ethernet cable. It will lose Internet connectivity and should come back online within 1-2 minutes.

Please note: Once PPPoE is enabled, your network will attempt to come online using the PPPoE credentials you’ve configured the next time it attempts to restore internet connectivity or reboots. If configured improperly, your network may fail to come back online after a reboot or other disruption to connectivity.

In order to prevent the network getting stuck in an offline state, please ensure that you follow the guidelines below:

Please ensure that you are entering the correct PPPoE credentials. If you’re unsure, please contact Pine Media for more details.

If you’re currently using eero in bridge mode with a 3rd party router, you will need to first switch eero to Automatic mode through the eero App under Settings &gt; Network Settings &gt; DHCP &amp; NAT. Once that is completed, you can follow the steps above to enable PPPoE. Once PPPoE is enabled on eero, you can then swap your router for your eero.

1. Please ensure that you are entering the correct PPPoE credentials. If you’re unsure, please contact Pine Media for more details.
    
2. If you’re currently using eero in bridge mode with a 3rd party router, you will need to first switch eero to Automatic mode through the eero App under Settings &gt; Network Settings &gt; DHCP &amp; NAT. Once that is completed, you can follow the steps above to enable PPPoE. Once PPPoE is enabled on eero, you can then swap your router for your eero.