Pine Media implements a setup or activation fee for new accounts and services. Here’s everything you need to know about this policy:

The setup fee serves to cover costs associated with establishing your service, even if no physical installation or equipment is required. This fee goes toward administrative tasks such as activating your account and provisioning the service you requested, and it is charged universally across accounts.

The activation fee is non-refundable. Even in scenarios like account transfers where customers may already own compatible equipment, the standard setup fee applies to cover the necessary administrative steps to ensure a smooth service transition.

Do I need to pay the fee if I already own a router or similar equipment? Yes, the setup fee still applies even if you have pre-owned equipment. This is because the fee primarily covers account activation and backend processes, not equipment costs.What if I am transferring my account? In cases of account transfers, the activation fee remains applicable to ensure all necessary administrative work is completed to transition your service effectively.