The activation fee is a one-off charge that covers the costs associated with setting up your account and activating your service. It's non-refundable, and will only be included on the first bill that you receive.

An activation fee is not equivalent to an installation fee - even if we've previously provided our services to your property and you don't require an installation, you'll still be charged an activation fee for your account set-up.

The cost of the activation fee varies according to which plan you've signed up for. Current pricing can be viewed on our website.