Below you can find some of the most commonly asked questions and our answers.
Do I have to switch to VoIP?
Currently, you don’t have to move to VoIP, as some providers still offer traditional copper line phone services for a limited time. However, Openreach is committed to phasing out the copper network across the UK by 2027. Once this happens, you’ll need to switch to VoIP if you want to continue using your home phone.
Do I have Voicemail, and how do I set it up?
Yes, all VoIP packages we offer include Voicemail. Here’s how it works:
• If you’ve chosen our Digital Landline product, you can find the setup guide for Voicemail here.
• If you’ve chosen our Landline Phone Socket product, and your existing handset already has Voicemail, it will continue to function as before.
Can I lose my existing number when moving to VoIP?
No, you won’t lose your number. Thousands of numbers are ported every month from traditional landlines to VoIP. The process is simple and hassle-free. Our team is highly experienced in porting numbers and can ensure a smooth transition for you.
Can I use my phone during a power cut?
Unfortunately, no. Since VoIP relies on the internet, it won’t work during a power outage. We recommend having a backup, such as a mobile phone, for emergencies.
What happens to my number if I cancel?
If you switch to a new provider, they can easily request your number from us. We’ll transfer it to your new provider, similar to how mobile number portability works.
Are international minutes included?
Yes, international minutes are included with our VoIP packages.